NMR Hotline Information

Germany

To access our swift, comprehensive support please contact the relevant hotline:
 

For general questions call our NMR service hotline at
Tel. +49 (0) 721 5161 + one of the extensions below.

 

If you are not sure who is the right person to contact use the general e-mail address:

service support

Software and Hardware Support

Name Specialty Extension E-mail
Dr. Michael Ackermann Applications, Gradient shimming 6454
Dr. Sven Augner TopSpin, IconNMR, Plot Editor, Windows 6296
Dr. Bernd Fritzinger TopSpin, Applications, Linux 6168
Spectrometer Hotline Hardware "Hotline" 6155
Horst Bruder PC Images 6415
Cryoprobe Group Cryoprobe Hotline 6414
Dr. Sven Cunskis TopSpin, IconNMR, Plot Editor, Linux 6455
Dr. Michael Engelhardt Service & Support in general 6440

Service Organization and Spectrometer Installation

Name Specialty Extension E-mail
Marcel Burgers Service in general 6145
Christine Jordan Service organization and scheduling 6035
Adelgunde Kuehn Service invoicing 6252
Frank Roth Service in general 6405
Tanja Lenz Service stock and loan items 6309
Lutz Seltenreich Cryoprobe site-planning, installation and service 6134

NMR AMIX Software Support

Name Specialty Extension E-mail
Dr. Christian Fischer AMIX 6412
Dr. Klaus-Peter Neidig AMIX 6447

If you are not sure who is the right person to contact use the general AMIX e-mail address: AMIX support

BEST and LC-NMR Support

Name Specialty Extension E-mail
BEST NMR Hotline BEST NMR 6296
LC-NMR Hotline LC-NMR 6209, 6313

Microimaging and Diffusion Support

Name Specialty Extension E-mail
Microimaging and Diffusion MicDiff 6155